Mona Kotb

Mona, a dedicated and results-oriented professional with five years of diverse experience spanning various industries. Currently serving as the IT Manager at Black Iris Marine Technical Services since December 2023, she demonstrates a proactive approach in enhancing software and systems, implementing IT policies, and conducting training programs for staff. Prior to her current role, she excelled as the Head of Customer Service Department at Trade-In Solutions, where she adeptly handled customer complaints, ensured timely resolutions, and fostered strong relationships between parties. Her experience also includes a tenure as a Showroom Supervisor at Zealous L.L.C, where she showcased her skills in product knowledge, sales strategy training, and conflict resolution. With a keen eye for detail and a commitment to excellence, Mona consistently surpasses established expectations and contributes to the success of her respective roles.